Shipping and return policies for clang
- Shipping Info
Once you have placed your order, we dispatch it within 72 hours upon receipt of payment. Your music will be shipped at letter or postal package rates. We will find the optimal shipping and insurance rate.
For shipments shipped to Denmark delivery in general takes place within 2 days. For the rest of Europe delivery takes place within 3-7 days, for USA & Canada 5-8 days and rest of the world 10-14 days. For alternative arrangements please contact us for more details.
Please note that the actual delivery time is the period from your parcel is shipped until it arrives at the country of destination. The local postal handling and customs can prolong the delivery time.
You will have the option of insurance when you place your order. To obtain full coverage it is imperative that your shipment is insured if lost or damaged. Insurance rates are automatically calculated if you live in a region which allows it. Insurance does not apply to goods sent to some countries - including USA, Canada and Australia. If you live in one of these countries we will help you find alternative ways of shipping - we will get back to you if you check out and choose to have your music insured in case of you live in one of the countries.
- Return Policy
To obtain a partial or full refund it is imperative that your parcel is insured.
Please contact us if your goods do not arrive within 7 days of dispatch check if you live in Denmark and your parcel is lost. If the shipping data we have correspond to the address on your shipment please contact your local sorting office. Contact us if the goods cannot be located at your local post office and we will complete the relevant claim forms and submit them to our local Post Office Customer Care Department for a refund.
Please contact us if you live outside Denmark and you have not received your parcel within one month. We will fill out the relevant postal service claim form after cross checking shipping data. If the parcel does not turn up, we may have to wait for the postal office to complete their investigation or we will replace the missing items immediately or offer you a refund or credit on the total amount.
Insurance does not apply to goods sent to some countries - including USA, Canada and Australia. If you live in one of these countries we will help you find alternative ways of shipping. We will get back to you if you check out and choose to have your music insured in case of you live in one of the countries.
INCORRECT OR DAMAGED GOODS
If you receive incorrect goods, please contact us within 48 hours of receipt of the goods. The correct goods will be despatched with a full refund or credit for any expenses as soon as you have returned the incorrect goods and emailed or faxed us a proof of return.
If your received goods are damaged, please contact us within 48 hours of receipt of the goods. If the damage relates to the postal handling of your shipment, we will ask you to contact your local post office in order to inspect the damage and handle your claim.
Note that the policy on damaged goods only applies to parcels sent insured. The shipping info section above explains the degree of coverage.
If your received goods fail to meet the promised standards, please contact us within 48 hours of receipt of the goods.
When you return goods to us please mark the package "clang - returns" and include the returns agreement as an email or note with a clear indication of who authorized the return. Please return the goods to us in the original packaging.
We will try to replace any damaged item and - if not possible - offer a credit note or a refund.